The United Living Service Desk provides is a convenient and quick method of raising a 'ticket' with the combined United Living IT Service team. Whichever business unit you work in (FES, FPS, Partners, Property Services etc.) this is your one stop shop for all things IT related. 


This Self Service Portal allows you to open a Ticket with IT, workflows within the system will then route your ticket to the correct person or Group within the team.


There are two types of Tickets you can create, your ticket may either be raised via either

  • The Freshservice App on your mobile Phone or Tablet or
  • Via a web browser such as Edge or Chrome


Thee two types of Ticket you can create are either

  • A Service Request - you want a standard item e.g. hardware, software, new starter request. Click HERE for details on creating a Service Request
  • An Incident - that is to say you have a problem or an issue, Click HERE for details on how to create an incident


Apart from raising tickets the Self Service portal (whether app or web) gives you access to

  • Your Tickets. This view will allow you to 
    • View your outstanding tickets. There is a dropdown allowing you to specify
      • All Tickets
      • Open or Pending
      • Resolved or Closed
    • Reply to any ticket whatever the status. When replying to a closed or resolved ticket this will automatically re-open the ticket on your behalf.
    • You may also use the search function to find a ticket
  • Pending Approvals, this function will allow you to authorise or reject any requests for approval you may have been sent e.g. approve a piece of software 
  • Report An Incident, as described above
  • Enter a service Request as described above
  • A knowledge Base, this will be a work in progress and will grow as the IT identify useful How To's which may help you without having to raise a ticket. Articles such as this one will be available to explain processes to you.