For some staff they will be a member of a Queue
For instance the IT Service Desk will have different members Logged in and out depending on time of day / holidays etc
To see the Queue's
Click the 3 dots in the top right and chose Q-Manger View
Then click on the Queue you want
You should now be able to see who is a member and who is logged in and out
As well as other stats like call times etc
If you are a Manager and would like more info on the types of stats and reports we can do please contact ITSupport@unitedliving.co.uk